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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeana Roan

April 25, 2025

5  out of  5
rating by Jeana Roan
"Great customer service with Jennifer!"
We responded:
"Jeana, we are so happy to hear about your positive experience with Jennifer. We aspire to continue this 5-star service to show our appreciation for your business. Thank you! "
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Jordan Smith

April 22, 2025

5  out of  5
rating by Jordan Smith
"Very easy to work with. Great communication!"
We responded:
"We appreciate you taking the time to leave our office a review. Thank you so much, Jordan, we are happy to help you with all your insurance needs."
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Chad Carter

April 17, 2025

5  out of  5
rating by Chad Carter
"4/17:2025. Spoke with Emily. She quickly answered my questions and provided me a quick quote. # ****Consistent service. No matter who i speak with, they have access to the notes taken on previous calls and i don't have to re-explain my goals."
We responded:
"Chad, thank you for taking the time to write this review. I'm glad to hear that you had a great experience with our agency. We appreciate your business."
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Dana Richardson

April 16, 2025

5  out of  5
rating by Dana Richardson
"I have been using Larry Poole as my State Farm Insurance Agent for many years. I absolutely love to work with his staff. I feel confident that if I have any questions or concerns his staff will take care of it very quickly. I recently had a conversation with Emily about my auto insurance and she was amazing. She made sure to get the information I needed very quickly and made sure to keep in contact along the way. However, each and every one of the staff has been extremely helpful and supportive. I would proudly recommend Larry Poole State Farm to anyone!!!"
We responded:
"Dana, thank you so much for this amazing, heartfelt review! We are proud to be able to provide you with quick and informative service. Thank you so much for being such a loyal customer, we love taking care of you!"
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sherry thompson

April 14, 2025

5  out of  5
rating by sherry thompson
"I can not recommend this agency enough!! You’re always greeted with professionalism and warmth! The staff is very helpful and the agent is extremely knowledgeable! Give them a call!"
We responded:
"Thank you, Sherry for the 5-star review! Thank you for the kind words and recommendation. We are so happy to have you as a customer. "
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Kevin Burton

April 14, 2025

5  out of  5
rating by Kevin Burton
"Amazing process and saved me over 600$ a month!!!!!!!"
We responded:
"Kevin, we are so happy to hear we were able to get you taken care of and save you a big chunk of change! We appreciate you leaving us this review!"
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Luis Vazquez

April 11, 2025

5  out of  5
rating by Luis Vazquez
"I’ve been using State Farm for quite some time! Ive never had any complaints and Emily is amazing! Definitely give them your business!"
We responded:
"Thank you for the review, Luis! We appreciate your business and are happy to hear we are able to help with anything you need!"
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John Mckinnis

April 9, 2025

5  out of  5
rating by John Mckinnis
"Jennifer was great to deal with and saved me a ton of money per month on both bike and truck"
We responded:
"Thank you, John, for leaving us this review! We are so happy to hear that we were able to save you some money. We appreciate your business!"
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michelle moore

April 9, 2025

5  out of  5
rating by michelle moore
"They are there when we need them"
We responded:
"Thank you, Michelle, for taking the time to leave us a review. We are happy to be here when you need us!"
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Patricia Glass

April 8, 2025

5  out of  5
rating by Patricia Glass
"I love this office! We have used them for 4 years now. I highly recommend them. I highly recommend you call and ALWAYS ASK FOR SHERRY!!!"
We responded:
"Thank you, Stephanie, for leaving us a review! We love Sherry too and are happy she is always able to help!"
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Brianisha Williams

April 5, 2025

5  out of  5
rating by Brianisha Williams
"I absolutely love Larry Pooles office. I have been with him for 13 years and I have been very happy with every policy have with him at State Farm. I recommend this office to anyone who needs consistent communication and support for many policies that they have available."
We responded:
"Thank you Brianisha for taking the time to leave our office this stellar review. We love taking care of you and are happy to hear we are doing a good job. I hope you have a wonderful day!"
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Jess Lee

April 3, 2025

5  out of  5
rating by Jess Lee
"I spoke with Emily and she was exceptionally wonderful! She explained all my options and coverage benefits in detail so that I and my husband are now very well informed!"
We responded:
"Thank you, Jess, for taking the time to leave us a review! We are so happy Emily was able to go over those coverages with you so know exactly what you have! We appreciate you!"
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Lucindia Bradford

March 26, 2025

5  out of  5
rating by Lucindia Bradford
"Highly recommend Emily at this agency."
We responded:
"Thank you for your recommendation to Emily at our agency. We appreciate your business!"
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Bruce Dickson

March 20, 2025

5  out of  5
rating by Bruce Dickson
"Emily was very professional and helpful. She was very pleasant to do business with. Thank you Emily"
We responded:
"Thank you, Bruce, for the review. We are pleased to hear about your pleasant experience with our team member, Emily, and appreciate your business!"
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Debora Campbell

March 17, 2025

5  out of  5
rating by Debora Campbell
"Quick and friendly service."
We responded:
"Thank you, Debora, for taking the time to leave this review. We appreciate your business!"
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John Doe

March 14, 2025

5  out of  5
rating by John Doe
"Excellent excellent excellent. I don’t know how many times to say it. I’ve always loved State Farm"
We responded:
"Thank you, John, for taking the time to leave us a review. We think you are an excellent customer as well and appreciate your business!"
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William Armand

March 11, 2025

5  out of  5
rating by William Armand
"Jennifer was professional and pleasant. She was helpful and patient with my questions. If you are looking for an exceptional level of customer service, look no further. I have recently relocated to the area and Jennifer has won my business. If I find myself in a worst case scenario of having to file a claim, I’m certain she will be equally helpful."
We responded:
"William, we are so happy to hear about your experience with Jennifer. Customer service is of upmost importance to us, and we aim to excel with every interaction. We appreciate your business and you taking the time to leave us this review."
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TheDamien2020

February 19, 2025

5  out of  5
rating by TheDamien2020
"Jennifer was great to work with. Very informative wasn't pressing. I'm really greatful they reached out! Saved me a good chunk of change!"
We responded:
"Thank you, Damien, for taking the time to leave us a review. I am happy to hear of your good experience with Jennifer at our agency. We appreciate your business!"
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JENNIFER RASOULIYAN

February 6, 2025

5  out of  5
rating by JENNIFER RASOULIYAN
"Jennifer went above and beyond collecting quotes for 5 vehicles and home coverage. Happy with the product. More coverage lower deductibles than our previous coverage. Thank you so much for your time and effort!"
We responded:
"Jennifer we are pleased to hear about your experience with our agency. We appreciate your business and look forward to providing the best service possible."
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Dennis Creamer

January 26, 2025

5  out of  5
rating by Dennis Creamer
"Lauren was a great help to me. She answered all my questions and help in setting up the best policies for me. I appreciated how nice and caring she was. Thanks again!"
We responded:
"Dennis, thank you for taking the time to leave us a review. We are happy Lauren was able to give you a great experience with servicing your policies. Thank you for your business!"
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Dianna Perry

January 25, 2025

5  out of  5
rating by Dianna Perry
"I love this insurance company the moment I spoke with Ms Lauren she was very nice and I was very happy and very grateful and very thankful that she gave me the correct information about my policy I’m a very satisfied customer I will recommend everyone to this insurance company State Farm on 2200 Airline Bossier City la 71111"
We responded:
"Dianna, we are pleased to hear about your experience with our agency and Lauren. We are so happy to have you as a customer and to have your trust in our agency. Thank you for the review and recommendation to our office."
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D Young

January 21, 2025

5  out of  5
rating by D Young
"Jennifer saved me a lot of trouble. I needed immediate assistance. I'm glad she answered the phone. Thank you!"
We responded:
"Deborah, we are happy to help and are glad Jennifer was able to assist you so quickly. Thank you for your business, we appreciate you!"
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margaret legler

December 21, 2024

5  out of  5
rating by margaret legler
"5 star experience! Larry Poole’s office helped me when other offices did not. Emily Walker is the best. Highly recommend"
We responded:
"Thank you, Margaret, for the review. We are glad you had a good experience with Emily, and we were able to assist in servicing your polices. We hope you have a Merry Christmas!"
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cheyenne H

December 20, 2024

5  out of  5
rating by cheyenne H
"Larry Poole and his staff are amazing. They are all dedicated to great customer service. They answered all my questions and helped me and did not make me feel silly for asking. I highly recommend this agency to anyone looking to switch."
We responded:
"Thank you for leaving us a review. We are so happy we were able to help you and answer all questions you have. We strive to provide excellent service and to educate. We hope you have a very Merry Christmas!"
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Colleen Conrad

December 20, 2024

5  out of  5
rating by Colleen Conrad
"Larry Poole State Farm is the best. We have been using them for home & auto for almost 20 yrs with nothing but the best service. In all these years I’ve never had a bad experience, everyone is friendly & helpful."
We responded:
"Thank you for taking the time to leave us a review. We are so happy to have you as a loyal customer and are happy to help whenever you need us!"